Privacy Policy.
The Bottom Line
We built Rivio AI to help procurement teams work smarter with AI. This policy explains what data we collect, how we use it, and your rights. We're committed to protecting your privacy while delivering powerful AI procurement tools.
What Information We Collect
Information You Give Us Directly
- •Account Information: Your name, email address, company name, and login credentials
- •Profile Data: Job title, department, and other business information you choose to share
- •Communications: Messages you send us for support or feedback
Information From Your Business Systems
When you connect Rivio AI to your business tools, we collect:
- •Email Data: Procurement-related emails from your connected email accounts
- •Communication Data: Relevant messages from Slack, Microsoft Teams, or other platforms you integrate
- •Documents: Contracts, purchase orders, vendor information, and other procurement documents you upload or that we access through integrations
- •Calendar Information: Meeting details related to procurement activities
Information We Collect Automatically
- •Usage Data: How you interact with our platform, features you use, search queries, and AI agent conversations
- •Technical Information: IP addresses, browser type, device information, and operating system
- •Performance Data: System logs, error reports, and platform performance metrics
Information From Third Parties
- •Vendor Databases: Publicly available vendor information and market data to enhance our AI recommendations
- •Integration Data: Information from other business tools you connect to Rivio AI
How We Use Your Information
Core AI Services
- Intelligent Assistance
- Personalized Recommendations
- Document Analysis
- Knowledge Graph
Platform Improvement
- Service Enhancement
- Quality Assurance
- Research & Development
Business Operations
- Account Management
- Security
- Legal Compliance
Communication
- Service Updates
- Support
- Marketing (opt-out anytime)
How We Share Your Information
We Don't Sell Your Data
We never sell, rent, or trade your personal information to third parties for marketing purposes.
When We Do Share Information
- •Trusted Service Providers (hosting, analytics, tools)
- •Legal Requirements (law, court order, safety)
- •Business Transfers (mergers or acquisitions)
- •With Your Explicit Consent
Our Third-Party Service Providers
Infrastructure & Security
Development & Operations
Connected Third-Party Accounts
When you connect a third-party account such as Google, we access only the data needed to provide the features you enable, including read-only Google Calendar access used to schedule and run meeting note-taking. Rivio's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Your Privacy Rights
General Rights
- Access
- Correction
- Deletion
- Portability
- Restriction
- Objection
EU Residents (GDPR)
- Withdraw Consent
- File Complaint
- Object to Automated Decisions
California (CCPA)
- Right to Know
- Right to Delete
- Right to Opt-out
- Non-discrimination
How to Exercise Your Rights
Response Time: Within 30 days. We may need to verify your identity before processing requests.
Data Retention
- Account InfoUntil deletion + 90 days
- Business Comms3-7 years (AI functionality)
- Usage DataUp to 2 years (Analytics)
- Support CommsUp to 3 years
Cookies & Tracking
We use essential (security), analytics (performance), and preference (settings) cookies. We don't use cookies for advertising or cross-site tracking.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices, services, or applicable law. When we make a material change, including a change to how we collect or use personal data, we update the "Last Updated" date above and publish the revised policy here. We notify you of material changes by email or through an in-product notice before the change takes effect. Continued use of the services after a material change to how we process personal data constitutes acceptance of the updated policy; where consent is the legal basis for processing, we will ask for your consent again.
International Data Transfers
If you're outside the US, data may be transferred to the US under appropriate safeguards, including Standard Contractual Clauses for EU data transfers.
Children's Privacy
Rivio AI is designed for business use and not intended for children under 16. We don't knowingly collect personal information from children.
Questions about Privacy?
We're here to help protect your data.
General Support
support@rivio.aiPrivacy & Security
infosec@rivio.ai